For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.
 

New: Option to Require Locator Attachments Before Completion

A new account-level setting can require locators to attach at least one of their own photos or documents before completing a ticket as Marked or Cleared. Attachments provided by the one call center do not count toward this requirement. Completing a ticket as Not Complete is never blocked, and automated and integration completions are not affected. The setting is off by default; contact KorTerra Support to learn more.

Fixed: Map Annotations Can Be Opened and Removed

Map annotations can now be opened to read their details and removed from the map. Previously, the option to remove an annotation did not appear.

Fixed: Attachments on Forwarded Tickets Keep Their File Names

Attachments on tickets forwarded between KorTerra accounts now keep their original file name and extension, and open normally, when the receiving account retrieves email over POP3 or IMAP.

Improved: Additional One Call Priority Codes Recognized

KTM now recognizes an additional set of priority codes used by one call centers, so tickets carrying these codes arrive with the correct KorTerra priority.

Illinois: KTM is ready for JULIE 811’s move to the One Call Concepts system on Dec 15, 2026. Tickets and audits from JULIE 811 will be received in both the current and new formats throughout the transition.

New York: KTM now supports sending positive responses to UDig NY (Dig Safely New York) through their new Exactix system, including UDig NY’s response codes and 1,000-character comment limit. A new option on the Exactix positive response setup lets you stop sending the utility type for member codes that don’t require it.

North Dakota: The Code 03 positive response form now accepts phone numbers in XXX-XXX-XXXX format, the format required by the North Dakota one call center. Email addresses are still accepted.

Kentucky, Idaho, and Ontario: Improved how dig site locations are read from these one call centers’ tickets, so Dig Site Scope information displays on these tickets.

Multiple minor improvements to overall performance, reliability, and security, including enhanced monitoring of ticket intake and positive response delivery, and updates to third-party components.