Knowledge Base and Customer Support

For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.

Release Notes

Enhanced Login Screen Contact Options

To help you get assistance more quickly, we've updated the login screen's Message of the Day to provide separate contact options for Support and Sales, making it easier to reach the right team.

Improved Map Search Reliability

We've improved the reliability of map searches by preventing isolated map data issues from disrupting search results or map displays. This enhancement helps ensure a more consistent mapping experience, even when invalid map data is encountered.

Dig Box Display Reliability

We've resolved an issue that could cause the Dig Box to disappear after completing certain ticket actions or reopening a ticket. The Dig Box will now remain visible as expected, helping maintain important location information throughout the ticket workflow.

Improved Missouri Ticket History Linking

We've corrected an issue affecting some Missouri tickets where relationships between original and updated tickets were not displayed correctly. Users can now more reliably navigate between related tickets and view their complete update history.

Alberta IRTHNet Audit Compatibility

We've updated our Alberta integration to support the latest IRTHNet audit format, ensuring audit files continue to be processed successfully.

Improved Ticket Version Display

We've refined the ticket version experience so version selection options are only displayed when data is available, creating a cleaner and more intuitive interface.

Improved One Call Format Display

We've resolved an issue affecting XML tickets received from non-one-call sources where the One Call Format view could incorrectly indicate that ticket data was unavailable. Ticket information now displays correctly without requiring additional user actions.

Improvements & Bug Fixes

Various minor enhancements and bug fixes

Multiple minor improvements to the overall performance and user experience.