Knowledge Base and Customer Support

For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.

Release Notes

Incident Manager Search Reliability Improvements

To provide a more reliable Incident Manager experience, we resolved an issue that could cause an error when opening incidents with extensive history or a large number of attachments.

Improved Contractor Mobile Ticket Cancellation Handling

To help prevent duplicate work, we corrected an issue where tickets pulled back from Contractor Mobile were not always correctly marked as canceled for the contractor, ensuring ticket status stays synchronized.

Ohio Due Date Correction

To ensure locators have accurate response deadlines, we corrected an issue affecting some Ohio tickets that could cause the displayed due date to be off by one day.

Enhanced Support for Multiple Members Codes on a Single XML Ticket

To improve ticket processing consistency, we expanded support for tickets containing multiple SendTo member code values across all one call centers where KorTerra processes XML tickets, ensuring all intended recipients are processed correctly.

Improvements & Bug Fixes

Various minor enhancements and bug fixes

Multiple minor improvements to the overall performance and user experience.