Knowledge Base and Customer Support

For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.

Release Notes

811 Call Center Updates

Washington (WA811)

Washington One Call is updating their ticket format, including new field placement for caller and excavator information and two new equipment types: concrete saw and slab cutter. We've updated KTM to support these changes, so your Washington tickets keep processing without interruption.

Virginia (VA811)

Ticket numbers issued by Virginia 811 repeat on a ten-year cycle. KTM now recognizes a new ticket that shares a number with one from a decade ago as its own independent ticket, rather than treating it as an update to the old one.

Colorado (CO811)

The same ticket numbering fix now applies to Colorado 811. A new ticket sharing a number with one issued ten years earlier is processed as a new ticket, not a correction to the old one.

Improvements & Bug Fixes

Various minor enhancements and bug fixes

• Fixed an issue where longer locate remarks could be cut short before reaching the one-call center, so contractors now receive complete safety and encroachment instructions.

• Fixed an issue where adding a photo to a ticket after its response had already been sent could trigger a duplicate response.

• Multiple minor improvements to the overall performance and user experience.