Release Status
Release Date |
|
Maintenance Window |
@ 9:00pm-11pm CT Note: during this time, you may experience intermittent connectivity issues or slowness. |
Release Status |
DEPLOYED |
Knowledge Base and Customer Support
For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.
Release Notes
Irth XML Ticket Inflow – Parse Ticket Identifier from Email Body
KorTerra now extracts the Irth Ticket Identifier from the body of incoming Irth XML ticket emails.
This identifier is important to Irth when sending Positive Response (PRS) messages back so that Irth closes all versions of a ticket. Because Irth does not include the Ticket Identifier within the XML attachment itself, KorTerra now retrieves this value directly from the email body during ticket processing.
Mississippi 811 – Preconstruction Meeting Ticket Parsing
KorTerra now fully supports the Preconstruction Meeting ticket format introduced by Mississippi 811.
Tickets of this type are now parsed and processed automatically within the system. Previously, these tickets could generate parsing issues that required manual handling.
With this update, Preconstruction Meeting tickets are processed correctly, reducing errors and ensuring customers can respond to meeting requests without delays.
Minor Improvements & Bug Fixes
Various minor enhancements and bug fixes to improve the overall system security, performance and user experience.