KorTerra Ticket Management v8.1.0 Release Notes

Release Status

Knowledge Base and Customer Support

For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.

Release Notes

Enhancement(s)

1. FL (Sunshine811) PRS Code 3F Changes – February 1, 2026

   Updated KTM to require locators in Florida to include specific details—like the date, time, and contact info—when submitting a “3F” (Unmarked – Reschedule Agreed) response. This ensures all reschedule agreements are properly documented, helping users avoid rejected responses and late notices.
   

2. BC, AB, SK, MB (Before You Dig Partners) XML Ticket Format Changes - February 4, 2026

   Updated KTM to support a new unified XML ticket format for the four Canadian provinces under the BYDP call center, ensuring customers continue to receive and process one call tickets without interruption.

   Changes include ticket revision numbers, multi–dig site mapping, and new optional fields for SMS opt-in, ticket action reason, and work completed date.
   

3. BC, AB, SK, MB (Before You Dig Partners) Plain Text Audit Changes - February 4, 2026

   Updated KTM to support changes to the audit format for nightly summaries from the BYDP call center.
   

4. MN (GSOC) Plain Text & XML Ticket Talk Support - February 2, 2026

   KTM now supports the new Ticket Talk feature that One Call Concepts is introducing in Minnesota, allowing users to see conversation messages added to tickets and providing a member specific URL to review full conversation history or post messages via the call center’s platform.
   

5. ND (NDOC) Plain Text Ticket Talk Support - February 4, 2026

   KTM now supports the new Ticket Talk feature that One Call Concepts is introducing in North Dakota, allowing users to see conversation messages added to tickets and providing a member specific URL to review full conversation history or post messages via the call center’s platform.
   

6. MD & DC (Delmarva 811) Plain Text Ticket Talk Support - February 14, 2026 Tentative Date

   KTM now supports the new Ticket Talk feature that One Call Concepts is introducing in Maryland and DC, allowing users to see conversation messages added to tickets and providing a member specific URL to review full conversation history or post messages via the call center’s platform.
   

7. KS (KSOC) Plain Text & XML Ticket Talk Support - January 19, 2026
   KTM now supports the new Ticket Talk feature that One Call Concepts introduced in Kansas, allowing users to see conversation messages added to tickets and providing a member specific URL to review full conversation history or post messages via the call center’s platform. This feature was implemented by KorTerra via a hot fix on 1/15/26 due to the short notice of the go live date for this feature in KS.
   

8. Minor Improvements
   Various minor enhancements to improve the overall system security, performance and user experience.

Bug Fixes

1. Minor Bug Fixes
   Various minor bug fixes to improve the overall performance and user experience.