KorTerra Ticket Management v7.23.0 Release Notes

Release Status

Knowledge Base and Customer Support

For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.

Release Notes

Enhancement(s)

1. Positive Response to JULIE (Illinois 811) Call Center

   Beginning on 1/1/2026, Illinois requires positive response back to the call centers. KorTerra now supports positive response back to the JULIE call center allowing customers to begin implementing positive response prior to the required start date of 1/1/2026.
   
   This work also incorporates additional changes that will be introduced by JULIE such as handling the positive response code 50 and code 51 response outcome emails that JULIE will send when the code 50 and 51 requests are accept or declined.
   

2. Louisiana 811 Plain Text Ticket Format Changes
   Louisiana 811 is introducing ticket format changes. KorTerra now supports parsing the new Emergency Reason field, Sub-Contractor info, and Ticket Talk conversation messages, ensuring all data is displayed correctly to KorTerra users.
   

3. Alabama 811 Plain Text Ticket Format Changes
   Alabama 811 is introducing ticket format changes. KorTerra now supports parsing the new Directional Boring field, ensuring accurate representation of boring information to KorTerra users.
   
   

4. Minor Improvements
   Various minor enhancements to improve the overall system security, performance and user experience.

Bug Fixes

1. Minor Bug Fixes
   Various minor bug fixes to improve the overall performance and user experience.