Release Status

Knowledge Base and Customer Support

For the most up-to-date information and how-to guides, please visit support.korterra.com. Or for further assistance, don’t hesitate to reach out to our support team at support@korterra.com or 952-522-5225.

Release Notes

Enhancements

Improved Attachment Sharing Between KTM Systems

Attachments can now be successfully shared between KTM systems even when ticket numbers contain different prefixes or suffixes. This ensures all associated files are received and accessible across systems without manual intervention.

State-Specific Updates

Washington (WA811)

• Updated the list of accepted Positive Response reasons to align with current WA811 requirements, ensuring compliance and consistent processing.

Mississippi (MS811)

• Fixed an issue where newer ticket formats were not parsing correctly. All supported formats are now processed without errors.

North Carolina (NC811)

• Corrected the display of the “Work To Begin” date and time to accurately reflect ticket data.

Maryland (MD811) & West Virginia (WV811)

• Resolved an issue where location data was missing from tickets. This ensures accurate dig site scope information is now available.

Illinois (IL811)

• Fixed validation issues for Positive Response submissions, allowing entry of past dates and times where appropriate.

Mapping & GIS Improvements

Accurate Dig Box Rendering

Resolved an issue where dig box features could display incorrectly on maps. Geometry now renders correctly as polygons, improving map accuracy.

Improved Map Marker Functionality

Fixed an issue where certain map layers could prevent marker interaction. Users can now reliably interact with map markers regardless of enabled layers.

Audit & Reporting Enhancements

Expanded Audit Support (Ohio)

KTM now supports receiving and processing plain text audit files from Irth in Ohio.

Audit Date Accuracy Improvements

Resolved issues affecting audit file date accuracy in the following states:

• Missouri

• Montana

• North Carolina

• Oregon

• Ohio

Audit records now reflect the correct dates, preventing false missing audit reports and improving reporting accuracy.

Additional System Improvements

This release also includes a collection of backend improvements focused on:

• Enhanced ticket processing performance

• Improved error handling and validation consistency

• More robust data handling and system scalability

These updates contribute to a more stable and efficient KTM experience.

Minor Improvements & Bug Fixes

Various minor enhancements and bug fixes to improve the overall system security, performance and user experience.