Due to a Microsoft Office 365 service interruption, customers who receive tickets in XML format may see delays before those tickets appear in their KorTerra account.
What You Need to Know
- Only tickets in XML format are impacted at this time. We are currently observing delays of up to 30 minutes for incoming tickets.
- Please reach out to your state one call center(s) to enact any backup processes.
- Microsoft is posting updates via X at https://x.com/MSFT365Status
We are actively monitoring the situation and will provide updates as we learn more.
If you have questions or need help, please contact our Support Team at https://support.korterra.com.