Due to a Microsoft Office 365 service interruption, customers may see delays before tickets appear in their KorTerra account.
Microsoft reports that service is starting to come back in some regions after it restarted affected servers with a fix applied. Microsoft has not given a time for full recovery. Delayed tickets will arrive gradually as service returns, so expect late tickets to keep appearing for a while.
What You Need to Know
- Both XML and plain text ticket processing is delayed at this time
- Contract locators receiving tickets from utilities, and utilities sending tickets to contract locators will encounter delays.
- Emergency ticket notifications (email and text) are sent when a ticket reaches KorTerra. While tickets are delayed, their emergency notifications are delayed too. Contact your state one call center(s) directly about emergency tickets.
- Please reach out to your state one call center(s) to enact any backup processes.
- Microsoft is posting updates at https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
We are actively monitoring the situation and will provide updates as we learn more. If you have questions or need help, please call our Support Team at 952-522-5225.