Overview
A redesigned Ticket List View is coming soon to KorTerra Field. Built directly from field-technician feedback, it brings your map and ticket list together into a single, mobile-first view, so you can see where your work is and what’s next without jumping between screens.
This redesign also streamlines how you find and organize your tickets: searching and filtering are now separate, more powerful tools, and you can reorder your list with simple drag-and-drop. The separate Sort page is gone.
Watch a quick demo of the redesigned Ticket List View!
What’s New
A unified view that shows your map and ticket list together
A draggable ticket list drawer on mobile, and an always-visible side panel on desktop and landscape tablets
A streamlined toolbar for search, sync, notifications, and quick actions
A powerful new Search to jump straight to any ticket by number or street
Redesigned Filtering across multiple dimensions
Drag-and-drop sorting built right into the list, with no separate Sort page
A map that remembers your zoom and position as you move around
The Unified View
The biggest change is that your map and ticket list now live in the same place. Instead of switching between a separate list, sort page, and map, everything works together, and how it’s arranged adapts automatically to your device.
On Mobile: the Ticket List Drawer
On phones, your ticket list appears as a drawer that slides up over the map. Drag it to any of three positions:
Closed: a slim bar showing a drag handle, your ticket count, and an expand control, leaving the map fully visible.
Half open: covers roughly the lower half of the screen so you can see your list and the map at the same time. This is where the drawer opens the first time you launch.
Fully expanded: the list fills the screen for focused review.
Just drag the handle to move between positions. KorTerra Field remembers where you left the drawer, so it opens the same way next time, even after you close and reopen the app.
The filter icon stays available no matter where the drawer is positioned, so you can always narrow your list.
On Desktop & Landscape Tablets: the Side Panel
On larger screens, your ticket list is always visible as a panel on the left, with the map filling the space to the right. Both stay on screen together, so you never lose sight of your list or your map.
The New Toolbar
A redesigned toolbar keeps your most-used actions in one consistent place. Its position depends on your device:
Mobile: a toolbar across the bottom of the screen, within easy reach of your thumb.
Desktop & landscape tablet: a header across the top, with the search bar in the center.
Item | What it does |
|---|---|
Menu (hamburger) | Opens the main navigation menu. |
Search | Opens search so you can jump straight to a ticket. |
Sync | Syncs your tickets and shows current sync status. |
Notifications | Opens your notifications. |
More options (mobile) | Opens a small menu of additional options, such as switching between expanded and compact cards or toggling the Live map. |
Connectivity indicator (desktop) | Shows whether you’re currently online or offline. |
Additional Options on Mobile
On mobile, a few extra options live in a quick actions menu in the toolbar, such as switching between expanded and compact ticket cards or toggling the Live map. It keeps secondary options a tap away without crowding the toolbar.
Searching for a Ticket
Search is your fastest way to jump straight to a specific ticket. It’s now separate from filtering: search finds one ticket, while filtering narrows your whole list (see Filtering Your Ticket List below).
You can search by:
Ticket number
Street number
Street name
Search matches any part of these fields. You don’t have to type the beginning. For example, typing 557 finds a ticket number ending in 557, and even short entries like a two-letter state prefix or a short street number will match. Results appear in a styled list showing the ticket number, street address, and priority badge, with your matched text highlighted. Emergency tickets always sort to the top of your results.
Note: City, state, and ZIP are not included in search. To narrow your list by those, use Filtering.
Where search appears depends on your device:
Mobile: a full-screen search overlay with the input pinned at the bottom, just above your keyboard, and results listed above it.
Desktop & landscape tablet: the search bar in the top header, with results shown in a panel anchored to it.
Both include a clear (X) button so you can quickly reset your search.
Filtering Your Ticket List
Filtering lets you narrow your list to exactly the tickets you want to see. Open it any time using the filter icon, which is always available. You can apply several filters at once, and the icon shows a badge with the number of active filters so you always know when a filter is on.
Filters apply to your map pins as well as your list, and emergency tickets always stay at the top. Your filter selections are saved and persist across app restarts.
You can filter by a wide range of attributes, including:
Due dates
Priority and original priority
Starred and Project tickets
Work type, company, city, state, and tags
Dig site attributes such as dig site size, dig site overlap, facility proximity, and boundary overlap
Distance from your current location
Ticket number and address
The filter form’s buttons are Apply Filters, Clear All, and Close. As with search, the form’s location adapts to your device:
Mobile: a full-screen overlay.
Desktop & landscape tablet: a drawer that slides in over the left side of the map.
Here are a couple of common ways to put the filter form to work.
Plan your day with Due Date
The Due Date field, near the top of the form, helps you focus on what’s most time-sensitive. Choose any combination of Within 4 Hours, Today, Tomorrow, and Later. These are multi-selectable, so you can view more than one window at once, for example Today and Tomorrow together.
Group tickets at the same address
When you have several tickets at one location, filter by address to pull them all into a single view. This is handy when a site has multiple open tickets and you want to handle them together.
Sorting Your Tickets (Drag-and-Drop)
The separate Sort page has been removed. You can now reorder your tickets right inside the list.
From the ticket list drawer, tap Reorder. The list expands, cards collapse to a compact form, and drag handles appear.
Drag a card by its handle to move it to a new position.
When you’re done, tap the check mark in the top-right corner to exit reorder mode.
Your custom order is saved on your device. The sort options you used before now live in the Filter menu.
Map Improvements
The map now remembers your zoom level and position as you move between tickets and around the app, so you’re not constantly re-zooming back to where you were working.
Two quick controls help you move between your list and the map:
View: zooms in and centers the map on the selected ticket.
Show All: fits all of your tickets on the map at once.
On mobile, View and Show All appear on the drawer’s header and automatically collapse the drawer so you get a clear view of the map. On desktop, they appear as floating buttons on the map itself.
Summary
The redesigned Ticket List View makes day-to-day work faster and clearer by:
Bringing your map and ticket list into one view
Adapting cleanly to both mobile and desktop
Making tickets easy to find with powerful search and filtering
Letting you reorder your list with simple drag-and-drop
Remembering your map position as you work
Thank you to everyone whose feedback shaped this redesign. We can’t wait for you to try it!