Overview
The Ticket Breakdown Dashboard provides a centralized, at-a-glance summary of your workload. Instead of scrolling through your full ticket list to assess priorities, due dates, and emergencies, the dashboard aggregates that information into clear, organized sections so you can plan your day in seconds.
Accessing the Dashboard
The Ticket Breakdown Dashboard is accessible from the main navigation menu in KorTerra Field.
Open the main menu.
Select Ticket Breakdown (represented by a pie chart icon).
The dashboard loads with your current ticket data for the selected mobile unit.
Dashboard Layout
The dashboard is organized into six sections:
Section | What It Shows |
|---|---|
Summary Card | Total open tickets, priority breakdown, current date, mobile unit, and sync status. |
Emergency Tickets | All active emergency tickets with address and due date. |
Late Tickets | All tickets past their due date with address and due date. |
Project Tickets | All active project tickets with address and last completion date. |
Tickets by Due Date | Ticket counts grouped by when they are due (Soon, Today, Tomorrow, Later). |
Tickets by Priority | Ticket counts grouped by priority category (Emergency, Meet, Routine, Custom). |
How the sections are arranged depends on your screen:
Desktop, and tablets held in landscape: sections sit side by side in three rows. The Summary Card is next to Tickets by Due Date, Emergency Tickets is next to Late Tickets, and Project Tickets is next to Tickets by Priority. Sections in the same row stretch to the same height, so the dashboard stays balanced even when one list is much longer than the one beside it.
Phones, and tablets held in portrait: sections are stacked vertically, starting with the Summary Card.
Each section is designed to answer a specific question about your workload, preventing the need to scroll through your full ticket list.
Summary Card
The Summary Card provides a high-level snapshot of your workload.
Header
The header displays three pieces of context:
Current Date: Displayed in long format (for example, "Wednesday, January 15th") so you always know what day you're planning for.
Mobile Unit: Your selected mobile unit identifier, displayed next to the date.
Sync Status: Shows whether your data is currently syncing, or the time of your last successful sync.
Ticket Counts
The body of the Summary Card shows:
Your total open ticket count in large, prominent text.
A color bar that shows how your open tickets split across priorities, so you can see the mix at a glance.
A breakdown of the total by priority, with color-coded indicators:
Emergency (red)
Routine (blue)
Meet (green)
Custom (gray and representative of any non-standard priorities configured by your organization)
Each priority shows a colored dot and its ticket count, giving you an immediate sense of how your workload is distributed.
View Your Tickets
At the bottom of the Summary Card, a "View Your Tickets" button navigates directly to your full ticket list.
Emergency Tickets
The Emergency Tickets section lists all of your active emergency tickets.
Each row displays:
Element | Description |
|---|---|
Address | The ticket's location address. |
Due Date | The due date and time. |
Chevron Icon | Opens the ticket detail view for that ticket. |
Emergency tickets are sorted by due date (earliest first), making it easy to identify which emergencies need immediate attention. The section header is styled in red to match the urgency of the content.
This section is always visible and cannot be collapsed, so emergency tickets are never hidden from view.
If you have no active emergency tickets, the section displays: "No active emergency tickets."
Late Tickets
The Late Tickets section lists all tickets that have passed their due date (excluding project tickets).
Each row displays:
Element | Description |
|---|---|
Address | The ticket's location address. |
Due Date | The original due date and time. |
Chevron Icon | Opens the ticket detail view for that ticket. |
Late tickets are sorted by due date (earliest first), so the most overdue tickets appear at the top.
Like the Emergency section, this section is always visible and cannot be collapsed.
If you have no late tickets, the section displays: "No active late tickets."
Project Tickets
The Project Tickets section lists all of your active project tickets.
Each row displays:
Element | Description |
|---|---|
Address | The ticket's location address. |
Last Completion | The date of the most recent completion for this ticket. Displays "N/A" if no completions exist yet. |
Chevron Icon | Opens the ticket detail view for that ticket. |
Project tickets are sorted by last completion date (most recent first), helping you quickly see which projects have been recently worked on and which may need attention.
If you have no active project tickets, the section displays: "No active project tickets."
Tickets by Due Date
The Tickets by Due Date section groups your ticket counts by when they are due. This helps you quickly understand what's coming up without reviewing individual tickets.
The categories are:
Category | Description |
|---|---|
Soon | Tickets approaching their due time based on your organization's configured thresholds. |
Today | Tickets due today. |
Tomorrow | Tickets due tomorrow. |
Later | Tickets due beyond tomorrow. |
Each row displays the category name and the number of tickets in that category.
Selecting the chevron applies that due date filter and navigates you directly to the ticket list, showing only the tickets in that category. This makes it easy to jump straight from a high-level count to the specific tickets you need to act on.
If no tickets are coming due, the section displays: "No Tickets Coming Due." Late tickets will not appear on this table.
Tickets by Priority
The Tickets by Priority section groups your ticket counts by priority level. This gives you a quick summary of how your workload is distributed.
The priorities are displayed in the following order:
Priority | Description |
|---|---|
Emergency | Tickets flagged as emergencies. |
Meet | Tickets requiring a meet with the excavator or requestor. |
Routine | Standard priority tickets. |
Custom | Any additional priority levels configured by your organization. |
Each row displays the priority name and the number of tickets at that priority level.
Selecting the chevron applies that priority filter and navigates you directly to the ticket list, showing only tickets at that priority. For example, selecting "Routine" opens your ticket list filtered to only routine tickets.
If you have no active tickets, the section displays: "No Active Tickets."
Long Lists
When a section has more than 10 tickets, it shows 10 at a time along with a count of how many more there are. Tap or click the list to scroll through the rest inside the section, without scrolling the whole dashboard.
Collapsing Sections
On phones, and on tablets held in portrait, you can collapse Project Tickets, Tickets by Due Date, and Tickets by Priority using the toggle in each section's header. A collapsed section keeps its title and count visible, so you can expand it again at any time.
KorTerra Field remembers which sections you collapsed, even after you close the app.
Switching to a different mobile unit expands all sections again.
On desktop, and on tablets held in landscape, sections cannot be collapsed. Every section is always shown in full.
Emergency Tickets and Late Tickets can never be collapsed, on any device.
Offline Support
The Ticket Breakdown Dashboard works online and offline. All data displayed on the dashboard comes from your locally synced ticket data, which is the same data that powers your ticket list. The sync status in the Summary Card header shows when your data was last synced, so you always know how current your information is.