Overview
Every ticket is represented in your ticket list as a Ticket Card: a quick summary of the ticket so you can size up your work at a glance and decide what to tackle next without opening each one. Each card surfaces the essentials (priority, due status, work type, and address) with clear visual cues for emergencies and late tickets, plus quick actions right from the list.
Ticket Card Layout
The Ticket Card displays the following information:
Element | Description |
|---|---|
Priority Badge | Displays the ticket priority (e.g., Routine, Emergency). |
Due Date Badge | Displays the due date and status. |
Work Type | Clearly emphasized for quick identification. |
Address (Hyperlinked) | Clickable for quick access to navigation tools. |
Company Name | Displays the company listed on the ticket. |
Facility Overlap (Dig Site Scope users) | Displays the square footage overlap between your facilities and the dig site. |
Ticket Number | Displayed on the right side of the card. |
Renewal Indicator | Arrow icon indicating a renewal ticket; links to the previous ticket. |
Star Icon | Marks the ticket as a favorite. |
Complete Option | Marks the ticket as complete. |
Ticket Actions Menu | Provides access to ticket operations. |
Chevron Icon | Opens ticket details. |
Understanding Due Date Status
The Ticket Card uses color and text to clearly communicate urgency.
Standard Due
Displays a “Due” badge
Shows the assigned due date
Due Soon
If a ticket is approaching its due time:
A “DUE SOON” badge appears
The badge color will match your configured Due Date Status settings
To learn more about custom due date status configurations, please reach out to your account representative, or contact us at support@korterra.com
The card spine reflects the same configured color
This provides both color and text indicators for clarity.
Late
If a ticket becomes late:
The badge changes to “Late”
The badge turns red
A red spine appears on the card
This ensures late tickets are immediately identifiable.
Emergency Tickets
Emergency tickets receive:
Emergency priority badge
Bold red spine
Additional emphasis through a distinct red border
This visual treatment ensures emergency tickets stand out clearly upon arrival.
Star a ticket to mark it as a favorite so you can keep track of your most important locates. On the Ticket Card view or the Ticket Details page, select the star icon.
You can also narrow your list to show only starred tickets. See Ticket Filter/Search.
Renewal Tickets
Renewal tickets display a small arrow icon next to the ticket number.
Selecting this icon opens the previous ticket for quick reference.
Depending on your organization’s setup, an updated ticket may still be active in the queue. In this case, the following icon will appear. Clicking the icon will open the subsequent ticket.