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FAQ

  • How to Contact KorTerra Support
  • Which browsers are compatible with KorWeb?
  • If an emergency ticket is received, can KorWeb notify someone?
  • Can an emergency notification be sent to more than one email address?
  • Is it possible to send emergency notifications to different addresses based upon day of the week or time of day?
  • I accidentally NLR’d a ticket. Can I reopen it?
  • Can I add notes to a ticket without closing it?
  • I accidentally completed a ticket? Can I re-open it?
  • Can I complete a ticket without closing it?
  • Where did my ticket go? It was in the list of tickets that came in this morning and now it is not there.
  • Why did my ticket status change to ‘Assigned’?
  • Is there way to tell how many tickets were assigned to a specific mobile?
  • Is there way to tell how many tickets were received for a given Member code or CDC?
  • What is the proper way to transfer tickets?
  • Can I turn off the Map in ‘Ticket View’?
  • New Login Process Step-by-Step Guide
  • New Login Process Sign Up Video
  • New Login Process FAQ
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