Yes. When you are viewing ticket detail, there is a Notes field at the bottom left of the page. Simply click ‘Add’ and type your notes in the text box. Click Save when done. Once a Note is entered, it cannot be altered or removed.
Yes. When you are viewing ticket detail, there is a Notes field at the bottom left of the page. Simply click ‘Add’ and type your notes in the text box. Click Save when done. Once a Note is entered, it cannot be altered or removed.