User Management: Resetting Password: Setting a One-Time Password

Click here for step-by-step walkthrough.

Prerequisites

• You must have an active KorTerra account.

• Ensure you have the necessary system permissions. If the Maintenance option is not visible, contact your KorTerra System Administrator.

Special Note

• If you are editing a Shared User, you will not be able to change the user’s password. The account that owns that user will need to update the password.

Procedure

1. Log In:

   • Log into your korterra.net account.

2. Access Maintenance:

   • Navigate to Maintenance in the left menu.

3. Open User Management:

   • In the Maintenance section, select User.

   • Select User Management.

4. Locate the User:

   • Search for the user whose password you wish to update.

5. Initiate Password Editing:

   • Click the Edit User button on the left-hand side of the user's details.

6. Edit Password:

   • A slide-out window will appear for editing the user's details.

   • Click Set One-Time Password.

   • A new screen will slide out for you to enter the new password.

   • Note: One-Time Passwords do not have any security requirements and can be simple (e.g., “123”).

7. Set New Password:

   • Enter the new password.

   • Confirm the new password.

8. Save the New Password:

   • Click Save to apply the changes.

   • The user’s password is now updated.

Important Information About One-Time Password

• The One-Time Password provides a one-time temporary password for initial login.

• Users will be prompted to update their password upon initial login.

Post-Password Change Steps

• Inform the user about their new One-Time Password and the necessity to update it upon their next login.

For further assistance, contact KorTerra Support.